Refund policy
At Unique Reflections by Mani, every order is created and packaged with care. Because many of our pieces are handmade or custom-made just for you, our return policy helps protect both our customers and the craftsmanship behind every order.
Returns
We offer a 30-day return window for eligible items. To request a return, your item must be:
- Unused and unworn
- In its original packaging
- In the same condition it was received
- Accompanied by proof of purchase or your order confirmation
To start a return, please email us at:
UniqueReflectionsByManiii@gmail.com
Approved returns should be mailed to:
UniqueReflectionsByMani
12 N Sarah St. PMB1007
St. Louis, MO 63108
United States
Please wait until your return request has been approved before sending anything back. Items returned without prior authorization may not be accepted.
Custom & Personalized Orders
Because every custom piece is made specifically for you, all custom orders are final sale.
This includes, but is not limited to:
- Custom mirrors
- Personalized bracelets
- Photo bracelets
- Name bracelets
- Custom designs
- Any made-to-order item
Once production has begun, custom orders cannot be canceled, returned, or exchanged.
The only exception is if your item arrives damaged during shipping or you receive the wrong item.
Damaged or Incorrect Orders
Please inspect your package as soon as it arrives.
If your order arrives damaged, defective, or you received the incorrect item, contact us within 48 hours of delivery by emailing UniqueReflectionsByManiii@gmail.com.
Please include:
- Your order number
- Photos of the item
- Photos of the shipping box
- Photos of the shipping label
We’ll review your claim and work with you to determine the best solution.
Shipping Damage
Once your package has been accepted by the shipping carrier, delivery is handled by that carrier.
If your package is damaged during transit, we’ll gladly assist you with the claims process when applicable. However, Unique Reflections by Mani cannot guarantee refunds or replacements for damage caused by the shipping carrier.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized products
- Custom mirrors
- Personalized bracelets
- Lash bundles (for hygiene reasons)
- Opened beauty products
- Sale or clearance items
- Gift cards
If you have questions about whether your purchase qualifies for a return, please contact us before placing your order.
Items That Cannot Be Refunded
To protect the integrity of our handmade products, we cannot issue refunds or replacements for items that have:
- Been worn or used
- Been damaged after delivery
- Been stretched, altered, or modified
- Broken due to misuse, accidental damage, or normal wear and tear
- Been returned without original packaging
Exchanges
We currently do not offer direct exchanges.
If your item qualifies for a return, you’re welcome to place a new order once your return has been approved.
Return Shipping
Customers are responsible for return shipping costs unless the incorrect item was received or the item arrived defective.
Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process your refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
UniqueReflectionsByManiii@gmail.com
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.
Returned items must still be unused, unworn, in their original packaging, and accompanied by proof of purchase.